Refund policy

Last updated: November 3, 2026

We want your ODER piece to fit and feel right. If it doesn't, you can return or exchange it within 14 days of delivery.

What can be returned

Items must be unworn, unwashed and in the condition you received them, with the original tags attached and in the original packaging.
Items bought online at oder.vision can be returned to us by courier. Items bought in store at Go Native, Mall of Arabia follow Go Native's own return rules.
For hygiene and quality reasons we can't accept items that show signs of wear, washing, perfume, makeup or damage.

How to start a return or exchange

Email us at oder.vision@gmail.com or DM us on Instagram @oder____ within 14 days of delivery, with your order number and whether you want a refund or a different size.
We'll confirm and send you the return details. Please don't send anything back before we confirm.
Pack the item securely with its tags and hand it to the courier.

Return costs

The customer pays the courier cost for returns and exchanges. If an item arrives faulty, damaged or not what you ordered, ODER covers the courier cost and replaces or refunds it in full. Please tell us within 48 hours of delivery and include photos.

Exchanges

We'll swap your item for another size or colour if it's in stock. If it isn't, we'll refund you instead.

Refunds

Once we receive and check your return, we'll let you know. Approved refunds go back to your original payment method within 5–10 working days; your bank may take longer to show it. The original delivery fee is not refunded unless the item was faulty or wrong.

Orders from outside Egypt

Orders arranged with us by Instagram DM from outside Egypt can be returned under the same 14-day conditions. Return shipping, and any customs duties or taxes, are paid by the customer unless the item was faulty or wrong.